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TERMS and CONDITIONS
Deposits
For reservations of up to seven (7) nights a deposit
equivalent in value to one (1) nights’ accommodation is
payable at the time of making your reservation.
For reservations of eight (8) nights or more a deposit of 20% of the total accommodation charge is payable at the time of making your reservation.
All deposits must be paid by a valid credit registered in the name of the individual making the reservation.
The same credit card must be presented at time of check-in.
We do not accept payment of deposits by debit card.
Accommodation Charges
Deposits and balance charges for accommodation will be charged at the tariff specified at the time of making your reservation.
Cancellations and Refunds
- Cancellations up to 7 days prior to the date of arrival will be eligible for a full refund of the deposit paid.
- Cancellations between 7 days and 24 hours prior to the date of arrival will be eligible for a refund of the deposit paid less a £10.00 administration charge.
- Cancellations made within 24 hours of the date of arrival, will not be eligible for a refund of any deposit paid.
- In case of no-show, the full amount for the stay will be charged.
Methods of Payment
We are pleased to accept payment of balances of accounts by the means of credit or debit card
(we do not accept payment by Visa Electron or Solo). It is required
however that a valid credit card be presented during check-in.
Payment of balances of accounts by personal cheque or cash will only be accepted by prior arrangement with the General Manager.
For corporate customers payment of balances of accounts by invoice may be arranged with prior agreement with the General Manager.
We are unable to accept payment in any other currency apart from pounds sterling (GBP).
Payment of Balances
All balance of accounts must be paid prior to departure. Payment of balances not paid upon departure will be applied to the credit card provided during check-in. An itemised receipt for such will be forwarded to you by post to the address provided on your hotel registration document.
Damage to Hotel Property
Any damage to hotel property, fixtures and fittings must be paid for to the equivalent cost of replacement or repair in full prior to departure from the hotel. Any such payments not made prior to departure will be applied to the credit card provided during check-in. An itemised receipt for such will be forwarded to you by post to the address provided on your hotel registration document.
In accordance with United Kingdom law smoking is prohibited within the hotel, in the event that smoking has taken place in any room a cleaning charge of £50.00 will be made.
Personal Belongings
The Beachfield Hotel does not accept liability for loss or damage to the personal belongings of customers. You may if you wish deposit items of value for secure storage in the hotel safe at the discretion of the General Manager.
Complaints
We are happy to consider complaints concerning any aspect of your stay and experience at the Beachfield Hotel. We ask that concerns or issues are brought to our attention at the earliest opportunity during your stay with a member of staff or the General Manager directly in order to allow us the opportunity to put it right
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